How FITZROY NEW YORK is adapting to Covid-19


Fitzroy New York​ works with a fulfillment partner to print and ship our orders of tops, bottoms and accessories. We’re in regular communication with them for the latest updates of what’s going on.

Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you.

Our underwear comes from our facility in New York City where we are located and will be shipped out with normal shipping times WITHOUT delay

Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.

UNDERWEAR SIZING

Our pieces are usually cut slim so if you want to get a looser fit we encourage you to order one size up. In the chart below you will find the corresponding measurements.

TANK TOP SIZING

T SHIRT SIZING

 

BOMBER JACKET SIZING

JOGGERS  SIZING

LEGGINGS SIZING

 

 

DELIVERY

When will I get my order?

For underwear delivery -in-stock items ship out from our warehouse within three (3) business days after you place your order (weekdays only)

For our tops, bottoms and accessories It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-​8 business days
International: 10-20 business days

Where will my order ship from?

Our underwear ships from NYC

We work with an on-demand order fulfillment company for our tops, bottoms and accessories with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • ●  Check your shipping confirmation email for any mistakes in the delivery address.

  • ●  Ask your local post office if they have your package.

  • ●  Stop by your neighbors in case the courier left the package with them.

    Pro tip: Package theft is on the rise—I​ f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us on our contact page or by emailing us at Help@FitzroyNewYork.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like U​SPS ZIP code lookup​ to make sure you get it right!

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line on our contact page or by emailing us at Help@FitzroyNewYork.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please use our contact page or email us at Help@FitzroyNewYork.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

RETURNS

What’s your return policy?

-Per New York state law, underwear cannot be exchanged or returned once the item has been worn and  original packing seal has been broken.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by using our contact page or by contacting us at Help@FitzroyNewYork.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at Help@FitzroyNewYork.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know using our contact page or by emailing us at Help@FitzroyNewYork.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

                      XS               S                M               L           XL

 

Chest        34 ⅝"        36 ¼ "      37 ¾"       41"            44 ⅛" 

                     88cm       92cm      96cm      104cm    112cm

Waist        26 ¾"        28 ⅜"       29 ⅞"      33 ⅛"      36 ¼"

                    68cm       72cm       76cm       84cm     92cm

Hips          37"            38 ⅝"         40 ⅛ "     43 ¼"      46 ½"

                   94cm      98cm         102cm    110cm    118cm 

                      XS               S                M               L           XL

 

Chest        32 ⅜ "       34 ⅝"       37 "           40 ⅛ "    43 ¼"

                    82.3cm    88cm       94cm     102cm    110cm

Size            Length            Chest

XS                   27"                 31 - 34"

                        68.6cm        78.7 - 86.4cm

S                     28"                 34 - 37"

                       71.1cm          86.4 - 94cm

M                    29"                38 - 41"

                       73.7cm       96.5 - 104.1cm

                   30"                42 - 45"

                       76.2cm      106.7 - 114.3cm

XL                 31"                 46 - 49"

                      78.7cm        116.8 - 124.5cm

                       XS                 S                   M             L               XL

Waist          29 ⅞"         31 ½"           33 ⅛"       36 ¼"        39 ⅜"    

                      76cm         80cm         84cm      92cm       100cm

Hips             37"             38⅝"           40 ⅛ "      43 ¼"        46 ½"

                      94cm        98cm        102cm      110cm      118cm

                       XS                 S                   M             L               XL

Waist          29 ⅞"         31 ½"           33 ⅛"       36 ¼"        39 ⅜"    

                      76cm         80cm         84cm      92cm       100cm

Hips             37"             38⅝"           40 ⅛ "      43 ¼"        46 ½"

                      94cm        98cm        102cm      110cm      118cm